How To Excel In Your Career As A Customer Service Executive

Good customer service means helping customers efficiently, in a calm and friendly manner. Be it losing your credit card or something happening with your cell phones or needing to book an urgent flight, customer service executives are wanted everywhere. Customer service executives take orders, answer inquiries, solve complaints and provide information. These professionals are charged with managing relationships between clients and the company.

Almost all companies and sectors need customer service in order to handle complaints and queries from the customers. A call center and customer service executive can earn an average salary of Rs 3,03,678 per year.

The Job Role and Responsibilities of Customer Service Executive

• Answering calls from customers and providing information about products and services
• Recording all customer transactions, interactions, inquiries, complaints, and their personal opinions.
• Processing orders, forms and applications with high-quality service and assistance.

Skills Required

Customer Service Executives play an important role in providing a connection between customers and the client. Most companies look for candidates who have good communication skills, relationship skills, patience and someone who can handle stress well. They must have good listening skills, the ability to think quickly and create a solution to the customer’s problem. If you want to be a good customer care executive, you need a pleasant speaking voice and fluency in English.

9 Tips for Providing Excellent Customer Service

1. Research properly on the product or service. In order to provide good customer service, you need to know all the things about what you’re dealing with, inside and out.

2. Be friendly – As they say, the best customer service starts with a smile.

3. Listen to comments and take notes to make sure you understand what your customer wants, stay attentive

4. Be kind to every customer you come across

5. Use the word ‘thank you’ to show that you’re a pleasant person

6. Train yourself to be courteous

7. Show respect

8. Be responsive

9. Ask for feedback

Steps to Dealing with Angry Customers

1.    Always learn to remain calm. When a customer starts being rude, keeping calm is the best way to neutralize the effect.

2.        Try not to take things personally

3.        Use your best listening skills

4.        Actively sympathize

5.        Apologize gracefully

6.        Find a solution

7.        Take a few minutes on your own

As a customer care executive, you need more patience. The more patient you are, the better off you can be while working as a customer service executive.